Processing Time: Orders placed before 4pm (GMT) will be processed on the same day.

Delivery: Typically, delivery times range between 1 to 3 business days, depending on your location.

Activation procedures vary by network, and comprehensive instructions are included with your SIM card for seamless setup.

Yes, usually you require to top-up to activate the sim with as little as £5-£10 (depending on the network)

Yes, in most cases you can transfer your new number to your existing network using a PAC code. Please activate the SIM first, then request the PAC code from the network it’s connected to.

Before ordering, contact us via Live Chat to confirm PAC code availability — some networks may require a top-up before releasing it.

UK mobile networks will deactivate Pay As You Go SIM cards if they remain inactive without being topped up and used regularly. To avoid this, it's advised that users recharge their accounts and place a call every three months to maintain their active status. Please note that calls made through social apps like WhatsApp, Line, and Telegram do not count toward this requirement. Failure to make a chargeable call within the specified timeframe will lead to the expiration and disconnection of the SIM card. Once disconnected, the network cannot restore the SIM card, resulting in the loss of the associated number. Please take care of your own number.

A PAC (Porting Authorisation Code) Code allows you to change mobile phone network and to keep your existing phone number. It takes no more than 24 hours and you’ll experience no or minimal downtime during the transfer of the phone number. A PAC Code is normally 9 digits long (in the format ABC123789).